Saturday, October 9, 2010


As a guest service staff, I'm assigned at the check-in counter, and everyday I have to face these so called lines.

Day by day, I see guests lining in front of me (not to take my picture or autograph, silly!). Some looked happy and excited, others looked tired and weary, while some are impatiently staring back at me as if saying, 'hurry up!'.

As I take my seat at the counter I prepare for my new lessons. You see, as a guest service agent, I compare myself to a student, ready to learn what the check-in counter has to offer.

One by one as I process each guests, chatting, interacting and dealing with them taught me about different life lessons on:

empathy:  on how to identify with the guests, on what they go through.

on being strong: strong meaning being able to face guests who woke up at the "wrong side of the bed". sometimes its a bit intimidating especially if the guest starts screaming at me. at times, I want to give up, cry and pray that the floor would swallow me up, but I know whatever happens, the world would not stop for me and I have to face the guest. this is where empathy and patience comes in, and my being 'strong' develops. its like life is teaching me that whatever comes my way good or bad, I have to take it and make something good out of it.

sacrifice: some guests leave their families behind to work overseas to give their love ones back home a good future.

passion: there are some guests that are really passionate about their dreams and goals in life that through talking to them they have passed on to me their zeal and enthusiasm to do better and strive harder.

and the most important lesson of all is...

love: families travelling together to visit grandpa, grandma, aunts and uncles, nieces and cousin, closing the gaps and rekindling family ties which reminds me that LOVE CONQUERS ALL even DISTANCE!

Those are some the lessons the LINES at the check-in counter taught me. Hoping for more Life Lessons to learn from this unconventional classroom called CHECK-IN COUNTER.

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